FAQ

On most orders our normal production time is 5 working
days. In some instances, we may be able to accommodate small orders in less time. For larger orders, our working time varies from 10 to 25 working days. 

We do offer rush service when we can accommodate with an extra fee:

• Same day service is 100% rush fee. 
• Next day service is a 50% rush fee. 
• 3 and 4 day service is a 25% rush fee.

Due to rising costs of labor, we have a showroom minimum of
25.00 per order.  You can avoid this fee if you email your order in, or order online. 

Our working hours are 9-5, M-F.

If you require assistance after hours there is a $50.00 after hours fee.

Production time is a minimum of 3 days after we receive
artwork approval.  Failure to approve artwork on a timely basis may incur additional rush fees to meet a deliver date.

Please make sure to provide a presentation date when
ordering. We make every effort to make sure your awards are ready in time!

Due to the highly customized nature of our products, we generally do not accept returns or offer refunds.

Our dedicated staff puts every effort into personal customer service and artwork approval, and each award is decorated and lettered per our clients' specifications. 

If an item is damaged upon receipt due to shipping, please save all packing materials and contact our office within 3 days of arrival and a claim with be issued with the carrier. 

Failure to save packing material or notify our office within 3 days of receipt may cause issues with replacement.

We contract with a local same day deliver service, UPS and
FedEx. Shipping and handling is billed out at the carriers cost plus a
$7.50 charge per box for packing material and labor.

We will gladly accept our client's FexEx or UPS account
numbers for direct billing thru the carrier, but the 7.50 per box fee will
still be added to your invoice.

We gladly accept Visa, Mastercard, American Express and Discover. Checks and Cash are also accepted.

Our terms are: one half down and balance upon delivery,
unless other arrangements are made.  Purchase orders from accounts who have applied for credit are gladly accepted.

With a purchase order, our terms are Net 15, unless other
arrangements have been made.

If your organization is tax-exempt, please contact our sales
team before completing your purchase.

We need to register your online account to ensure that sales tax is not applied at checkout. Unfortunately, we cannot adjust the sales tax after the transaction is complete.

Each product includes approximately 100 letters and a
logo.  Each additional letter will incur an additional fee of $.25
per letter and $7.50 per additional logo.

Each item is priced with what is shown on the website.

 You may upgrade lettering with a second location imprint or add a full color logo with an additional fee. Contact your customer service representative for quote.

Many of our items are hand crafted and vary in size and
color.  Trophy heights are an average based on the figurine size
selected.  Figurines are averaged at 5” tall, but some are smaller.

When placing an order, be sure to include:

• The item/SKU number of the product
• The quantity of each item
• Wording for each item              
• Graphic or logo for each item
• Your telephone number and email address    
• Your event date or “in hands” date
• Showroom pick up or delivery/shipping service

You may email your order into: info@psawards.com

You may also place your order on our website.

If you are with a tax exempt organization, please provide
the tax-exempt form/number with each order.

Yes, just email our sales reps at sales@psawards.com to receive one. Be sure to include your name, shipping address, date needed, product desired, quantities and any other useful information. One of our reps will get back to you within 24 hours.

Yes, on in-stock items only. We do not have rush fees (custom ribbons and printed certificates do have a rush fee of 20% apparel and promotional product rush fees vary - call or email for details) however, shipping charges may go up to meet your deadline. We will notify you of these charges. We ship via FedEx Ground, 3 Day, 2 Day and Next Day Air.